Frequently Asked Questions (FAQ)

1. What is Martcore?

Martcore is a USA-based online store offering stylish, high-quality handbags, wallets, and adventure backpacks designed for everyday life. Our collection combines fashion, functionality, and durability to help you stay organized while elevating your personal style.

2. Where do you ship?

We currently ship within the United States only. At this time, international shipping is not available.

3. How long does shipping take?

Order Cut-Off Time: Orders placed before 1:00 PM EST (Monday–Friday) are processed the same day.
Processing Time: 0–1 business days (Monday–Friday)
Delivery Time: 5–9 business days (Monday–Friday), depending on your location and carrier
Shipping Cost: Free shipping on all U.S. orders

Please note that delivery times are estimates and may vary during holidays, severe weather, or courier delays.

4. How can I track my order?

Once your order has shipped, you will receive a confirmation email containing your tracking number and shipment updates. You can use the provided link to track your package in real time.

5. Do you accept returns?

Yes. We offer a 30-day return policy on eligible items. Products must be unused, unworn, and returned in their original packaging with all tags attached.

For complete details, please review our Refund & Return Policy.

6. When will I receive my refund?

After we receive and inspect your return, we will notify you regarding approval status. Approved refunds are issued to your original payment method within 7 business days.

Please note that your bank or payment provider may require additional processing time.

7. Are your products high quality and durable?

Yes. Every Martcore product is carefully selected for quality, durability, practicality, and modern design. We focus on premium materials and reliable craftsmanship to ensure long-lasting everyday use.

8. How should I care for my bag or wallet?

Each order includes care instructions based on the product material. We recommend gentle cleaning, avoiding excessive moisture, and proper storage to maintain the appearance and lifespan of your item.

If you need assistance, our support team is always happy to help.